What is a Congregate Living Health Facility?

• A residence in the community that houses no more than six clients and is licensed by the Department Of Health Services.

Can I have a private room?

• Private rooms are reserved for specific needs and availability.

What Medical Oversight is provided at New Start? Is there physician coverage seven days a week?  Twenty-four hours a day?

• New Start has its own full-time medical staff which includes a Medical Director- Pulmanoligist, Primary Care Physician – Internal Medicine, Pediatrician and a Psychiatrist – Rehab Specialist.

What are the visiting hours?

• We encourage visiting hours to be after morning care and ending at 10pm.

Can families stay at the homes?

• One family member can stay up to 2 nights on a new admission.  Exceptions to this policy are adjusted according to special circumstances or needs of a client.

Am I allowed to drink alcohol?

• Yes, on condition it is approved by the client’s doctor.

Can I bring a pet with me?

• No.

What insurance plans do you accept?

• All insurance plans.

What is the average age of your clients?

• The average age is between 25 and 40 years of age.

Is the nursing staff employed by your program or employed through an outside agency?

• The staff is employed by New Start Homes.

Does your program ensure the availability of rehabilitation nursing and respiratory care on a twenty-four hour basis?

• New Start provides 24 hour skilled nursing care.

Is your program accredited by the Joint Commission on Accreditation of Healthcare Organizations (The Joint Commission)?

• Yes.